Provocateur Records Online Store

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Shipping & Returns

Shipping

Regular First Class Postal Service.

There is a minimum charge plus an additional charge approximately based on the weight of your order. The exact shipping charge will be calculated for your order when you have confirmed your shopping basket. Approximate guidelines are as follows:

First Class Post UK: £1.18 minimum up to 200 grams + £0.47 per additional 100 grams (includes VAT).
Airmail EU: £1.76 minimum up to 200 grams + £0.59 per additional 100 grams (includes VAT).
Airmail International: £2.50 minimum up to 200 grams + £1.00 per additional 100 grams.
1 CD weighs up to 200g.

If you place your order prior to 6 p.m. Greenwich Mean Time, we will normally mail out your order within two business days.

Availability

Orders are accepted subject to availability of stock. If your item is not in stock, we will try to back order for you or notify you that your order has been cancelled. You will always be emailed with the option to cancel your order if you would rather not wait.

Taxes

For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Returns

Provocateur Records wants you to be completely satisfied with your purchase. All we ask is that you return them within 14 days of receiving them, making sure to include the original sales receipt mailed with your order. When you return goods, please retain proof of posting from your shipper.

Your statutory rights are not affected by these terms and conditions.

If you have any comments, please email directly through the contact information provided on the website. Please note that due to the very high volume of email, we cannot guarantee a response to non order-related comments but we will do our best to review them and incorporate your suggestions into our plans.

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Prices are shown in UK Sterling, but for those paying by Credit/Debit Card, we can accept payment in Sterling, Euro and US Dollars. All cards are processed securely through RBS WorldPay.